Legal
Refund Policy
Effective Date: October 31, 2026
This page explains how refunds work for StillGrounded Labs products and services. If anything here is unclear, please ask before you buy.
1. Digital Products
Because our guides, courses and downloads are delivered digitally and available immediately, all sales are generally final. Refund requests are reviewed case by case, with care.
2. The StillGrounded Promise
If you download the Return to North Beginner Guide and feel it does not give you a clear, supportive place to begin, you may request a refund within 7 days of purchase. We will either help you find the most useful section for your situation or refund your purchase.
3. Courses and Cohorts
Course refunds follow the terms shared at enrolment. If something is not working for you, reach out early and we will find a fair way forward.
4. 1:1 Sessions
Rescheduling is welcome with 24 hours notice. Missed sessions without notice are not refundable.
5. How to Request a Refund
Email us with the email address you purchased with and the product name, and we will reply within a few business days.
Questions about a refund? Email us.