Legal
Digital Product Policy
Effective Date: October 31, 2026
This page explains how StillGrounded Labs digital products are delivered and how you may use them.
1. Delivery
Digital products are delivered by email and through your account immediately after purchase. If a download link does not arrive, contact us and we will resend it.
2. Your Licence
Your purchase is for personal use. Please do not copy, resell or share the files with others. Schools and organizations can ask about group licences.
3. Access and Updates
Where a product is updated, we will make the new version available to you at no extra cost.
4. Returns
Because digital products cannot be returned, they are generally non-refundable. See our Refund Policy for the exceptions and the StillGrounded Promise.
5. Support
If a file is damaged, will not open, or is not what you expected, email us and we will make it right.
Questions about a download or licence? Email us.